Terms of service

Simon Natural Pets

This website is operated by Simon Natural Pets (“we”, “us”, “our”). Throughout the site, the terms “we”, “us” and “our” refer to Simon Natural Pets.

By accessing our website and/or purchasing from us, you agree to be bound by the following Terms and Conditions, including all additional policies and terms referenced herein and/or available by hyperlink (including but not limited to Privacy Policy, Shipping Policy, Return Policy, Refund Policy, Accessibility Policy).

These Terms apply to all users of the site, including without limitation browsers, customers, vendors, merchants, contributors of content, and any person accessing the platform.

If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services.

1. ACCEPTANCE OF TERMS

By using this website, you represent that you are at least the age of majority in your state or country of residence, or that you have given consent for any minor dependents to use this site.

You agree to comply with all applicable laws, regulations, and legal requirements in your jurisdiction.

2. BUSINESS OPERATIONS

Simon Natural Pets operates as an e-commerce business offering curated pet products including (but not limited to) food, treats, accessories, toys, and pet-related goods sourced from third-party manufacturers and suppliers.

We do not manufacture products unless explicitly stated. Products are curated, selected, distributed, and sold by Simon Natural Pets.

3. ONLINE STORE USE

You may not use our products or services for any illegal, unauthorized, fraudulent, or harmful purpose.

You may not:

  • Violate any laws or regulations

  • Infringe intellectual property rights

  • Misuse content or branding

  • Upload malicious code

  • Interfere with website security

  • Attempt unauthorized access

  • Abuse or harass other users

  • Impersonate any person or entity

Any violation may result in immediate termination of service without notice.

4. ACCOUNT RESPONSIBILITY

You are responsible for maintaining the confidentiality of your account information and for all activities under your account.

We are not responsible for unauthorized access resulting from your failure to protect login credentials.

5. PRODUCT INFORMATION

We make reasonable efforts to display accurate product descriptions, images, colors, and details. However:

  • We do not guarantee color accuracy on different screens

  • Product packaging may vary

  • Supplier changes may occur

  • Product availability is not guaranteed

  • Descriptions may change without notice

All product information is provided “as available”.

6. PRICING & PAYMENTS

All prices are subject to change without notice.

We reserve the right to:

  • Correct pricing errors

  • Cancel orders due to pricing inaccuracies

  • Modify pricing at any time

  • Limit quantities

  • Refuse orders at our discretion

Payment processing is handled by secure third-party providers (Shopify Payments and related gateways). We do not store full payment information.

7. ORDER ACCEPTANCE & CANCELLATION

We reserve the right to accept or reject any order for any reason, including but not limited to:

  • Suspected fraud

  • Supply limitations

  • Pricing errors

  • Address verification issues

  • Payment processing failures

Orders may be canceled at any time before shipment at our discretion.

8. SHIPPING & DELIVERY

Shipping times are estimates and not guarantees.

Simon Natural Pets is not responsible for delays caused by:

  • USPS or carrier operations

  • Weather conditions

  • Natural disasters

  • Supply chain disruptions

  • Carrier errors

  • Address inaccuracies

  • Force majeure events

Risk of loss transfers to the customer upon carrier acceptance of the package.

9. RETURNS, REFUNDS & FINAL SALE ITEMS

Returns, refunds, and exchanges are governed by our Return Policy and Refund Policy.

Certain products, including perishable items, consumables, food, treats, clearance items, and hygiene-related products may be considered final sale.

10. THIRD-PARTY PRODUCTS & LIABILITY

Simon Natural Pets is not responsible for manufacturer defects, ingredient sensitivities, allergic reactions, misuse of products, or improper handling.

Customers assume responsibility for:

  • Pet health reactions

  • Allergies

  • Sensitivities

  • Ingestion risks

  • Supervision of pet use

Always consult your veterinarian before introducing new food, treats, or supplements.

11. INTELLECTUAL PROPERTY

All content on this website including logos, branding, designs, images, text, layout, graphics, trademarks, and visual identity is the exclusive property of Simon Natural Pets.

Unauthorized use, reproduction, or distribution is strictly prohibited.

12. DISCLAIMER OF WARRANTIES

All products and services are provided “as is” and “as available”, without warranties of any kind, express or implied, including but not limited to:

  • Merchantability

  • Fitness for a particular purpose

  • Non-infringement

  • Durability

  • Accuracy

  • Reliability

We do not guarantee uninterrupted, secure, or error-free service.

13. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Simon Natural Pets shall not be liable for any:

  • Direct damages

  • Indirect damages

  • Incidental damages

  • Consequential damages

  • Punitive damages

  • Loss of profits

  • Loss of revenue

  • Loss of data

  • Loss of business

arising from the use of our website, products, services, or content.

14. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Simon Natural Pets, its owners, partners, affiliates, contractors, suppliers, and employees from any claim, liability, damages, losses, or expenses arising from your violation of these Terms or misuse of services.

15. FORCE MAJEURE

We shall not be liable for failure or delay in performance due to events beyond our reasonable control, including but not limited to natural disasters, pandemics, strikes, supply chain failures, governmental actions, internet outages, or transportation disruptions.

16. TERMINATION

We may terminate or suspend access to the website or services at any time without notice for violation of these Terms.

All obligations and liabilities incurred prior to termination shall survive termination.

17. GOVERNING LAW

These Terms shall be governed and interpreted in accordance with the laws of the State of California, United States, without regard to conflict of law principles.

18. CHANGES TO TERMS

We reserve the right to update, modify, or replace any part of these Terms at any time.

It is your responsibility to review this page periodically. Continued use of the website constitutes acceptance of any changes.

19. CONTACT INFORMATION

For any questions regarding these Terms and Conditions, contact:

Simon Natural Pets
📧 Email: simonnaturalpets@gmail.com
📍 California, United States